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 Terms Of Service

 TOS

Postasite.net Terms of Service
Where the content states: "We" or “Us” includes Postasite or any party acting on Postasite's implicit instructions. "You" or “Client” or "Reseller" includes the person purchasing the services and/or any party acting on the customer's instructions. "Member" includes the purchaser of services and/or any party acting on the purchaser's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry/The Registrar" refers to the relevant domain names Registry/Registrar. "Server" means the computer equipment in connection with the provision of the Services. "Web Site" means the disk storage area on the Server allocated by us to you for use by you as a site on the Internet. "TOS" or “AUP” includes this agreement. Postasite reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://www.Postasite.com/tos.html. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:


By using any portion of Postasite.net’s services, you are agreeing to the “Terms of Service” contained within this document entirely.


1. Domain Name Registration, SSL certificates, Dedicated IP’s and Billing Software
1.1 Postasite.net makes no representation that the domain name you would like to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.

1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against postasite.net in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

1.4 Domain names purchased through postasite.net shall not be released to another provider/registrar unless full payment for that domain has been received by us.


1.5 If offered as a hosting promo “Free” domain names can only be received after successful payment and after our 30 day money back guarantee period has ended.


1.6 Postasite reserves the right to revoke or refuse an SSL certificate with or without prior notice


1.7 Postasite reserves the right to increase/decrease our SSL prices at anytime with or without prior notice


1.8 Postasite reserves the right to substitute an equivalent SSL certificate should the advertised SSL certificate not be available


1.9 Postasite provides no warranties or guarantees on the nature and functionality of the certificates.


1.10 Postasite does not provide technical support for SSL certificates apart from installing it for you.


1.11 SSL certificates issued free of charge because it was part of your package can be used only on Postasite servers. The SSL cert will be revoked if the hosting account is canceled unless the customer begins paying for the certificate at our advertised prices.


1.12 A Dedicated IP is required for an SSL certificate, the cost of dedicated IP is non-refundable.


1.13 If you received a “free” SSL certificate, “free” dedicated IP and “free” WHMCS billing software as part of your hosting package the cost of these items will be deducted from any refunds issued.


2. Non-Reseller Web Hosting Account
2.1 Customer may not resell space in their account. Non-Reseller accounts are to be used by the primary owner only, account holders are not permitted to resell, store or give away web-hosting services of their web site to other parties. This includes email services, cgi scripts, mySql services Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. Should customer wish to host materials for companies that are not under direct control of customer, arrangements should be made by submitting a support ticket with postasite.net. Failure to comply with this is grounds for immediate suspension of account until such time as the issue is resolved.


3. Use of services
3.1 Excessive CPU, Bandwidth or Disk Space Usage has the ability to compromise our shared hosting environment. This is the result of using the system in a manner that burdens disk space, processors or other system resources beyond the allocations of your specific plan type and to a degree that your usage compromises the hosting accounts of our other customers.


3.2 Excessive resource usage - cgi scripts or other executable code that consumes an undue amount of CPU time [defined by Postasite] will be reprioritized if possible, or we will ask you to discontinue its use either permanently or until the script is altered by yourself or third party to operate in a less resource-hungry manner. Failure to cease operation of the offending executable will be considered as server abuse. Postasite reserves the right to terminate any process which it deems to be using excessive resource usage.


3.3 Background processes - background process [that is, an application or utilities that are started from within an interactive shell login, and set to run permanently in the background on a server] are not to be initiated without prior arrangement with us. We reserve the right to examine all code before it is run on the server. Running of background processes without prior arrangement and confirmation in writing from Postasite is server abuse.


3.4 Compiling - User rights to access compiler software is available upon request and arrangement. Once again, we choose to examine any code that is compiled and executed from our hardware. If you need access to the CP compiler, please contact us describing your need for access. Compiling without prior arrangement and written confirmation is server abuse.


3.5 Mailing Lists - Postasite has allocated tools to ensure proper delivery of opt-in opt-out mailing lists and normal email. All full packages include access to the pre-installed Mailman Mailing List Software. Large mailing lists, (those exceeding 500 subscribers) sent using Postasite Services, must be sent using the mailing list tools that have been pre-installed for this purpose. If your mailing list exceeds 1,500 addresses you should contact Postasite requesting permission to send the mailing through the Postasite servers prior to sending any messages. Sending a large mailing through mailing list software other than Postasite’s pre-installed software can adversely affect the flow of email. Should such a large mailing disrupt normal services or create unacceptable server loads, the account associated with the mailing risks termination.


3.5a Mailing lists operated on Postasite servers must be double opt-in with specific clear instructions in order to opt-out


3.6 Pornography - Postasite prohibits the storage and transmission (inbound and outbound) of pornography. Think your web site is artistic, not pornographic and just displaying “erotic” art? Don’t guess; obtain written permission first from postasite.net before you build your web site.


3.7 Copyrighted software, Warez, destructive applications, copyrighted media, proprietary computer information and hacking & cracking sites are strictly prohibited on any portion of our services and network. Customers storing & transmitting (inbound and outbound) files that violate copyright or other federal/provincial laws are grounds for instant termination of service.


3.7a Warez Sites are sites that are typically used by "hackers" to trade (upload/download) illegally pirated copies of software programs with one another. Postasite Hosting has a zero-tolerance policy on all Warez Sites. Sites that become a trading post for "warez" programs will be reported to any and all regulatory, administrative, and/or governmental authorities for prosecution. In addition to your account being deleted from our servers, you may face legal action that can be taken against you by the programmers/software companies of the copyrighted software.


3.8 Any incident of server abuse is grounds for immediate and unconditional account termination. Common examples of abusive practices are listed below and Postasite Hosting reserves the right of interpretation as to what constitutes abusive practices. In short - if you are unsure that your actions may be perceived as an abuse of service, contact Postasite Hosting directly to check with us before proceeding.


3.8a Ignorance of your responsibilities does not exempt you from liability.
3.8b Postasite reserves the right to financially penalize any customer violating this

agreement. The amount the customer is penalized is determined by Postasite. The customer agrees to pay all financial penalties placed by Postasite in full and within 30 days.


3.9 Email abuse - Unsolicited Commercial Email ['Spam'] is strictly forbidden. This is considered server abuse and is grounds for immediate termination.


3.10 Trafficking of illegal content - in the same way that storing illegal content on your account is not acceptable, likewise is the utilization of your account to traffic illegal content, by any means or method, it must not reside on nor pass through Postasite’s servers.


3.11 IRC sessions - Using Postasite Hosting servers to run an Internet Relay Chat [IRC] session is grounds for immediate termination. This includes the use of BNC and other redirection servers to indicate a source address on any Postasite Hosting server. Running IRC from our servers makes them targets for attack. Don't run IRC sessions, IRC bots, IRC servers or IRC proxies. IRCs, Chat Rooms, MUDs, etc. Also software used in the maintaining of an IRC connection (daemons), 'bouncers', 'eggdrops' and the like are strictly prohibited. We will give no warning before terminating this activity and the account responsible.


3.12 Hacking / Denial of Service - Network activity that constitutes an attack on any internet host from Postasite Hosting is grounds for immediate termination and likely prosecution.


3.13 Selling for free - Postasite prohibits any portion of its services to be resold without charge. This includes but not limited to: entire hosting accounts, email services, scripts, FTP accounts, MySQL databases, applications, licenses, web space and bandwidth. This includes image hosting and file/data hosting services, either free or subscription/fee based.


3.13a Proxy websites and such are strictly prohibited.


3.14 Any reselling of Postasite services is prohibited unless clearly stated otherwise. Portions of a cPanel shared account may not be resold under any circumstances. Only resources in Web Host Manager may be resold under a reseller agreement (i.e. with the purchase of a reseller package).


3.30 Postasite backs up all data for its own use and disaster recovery. The customer is also encouraged to make their own backups. Customers may request 1 free restore per month. Postasite makes it backups to an offsite location. We do not make any guarantees as to the integrity and reliability of the backups.


3.16 Postasite guarantees a 99.90 % server uptime to shared hosting customers (including reseller customers). The following credit schedule applies:
99.5 - 99.89 = 70% service credit
99.0 - 99.49 = 80% service credit
98 - 99 = 90% service credit
97.99 - 95.00 = 100% service credit

3.16a Customers claiming credit under our uptime guarantee must do so by opening a ticket within 48 hours of the incident with their username, main account domain and PayPal subscription ID or latest order number if you are paying by credit card. All requests after 48 hours of the downtime incident happening will be void.


3.16b Uptime guarantee and crediting schedule do not apply to sub-accounts created by resellers and VPS customers.


3.17 N/A - Reserved for future use.


3.18 Postasite has the final say and will determine the uptime of our servers and will base its uptime on our own monitoring systems. External monitoring statistics set up by customers will not be considered as evidence of uptime/downtime.
3.19 Only one promotion can be used when ordering. Multiple promotions cannot be combined and used together. Only one promotion per paying account. Postasite reserves the right to refuse a promotion to a customer.


3.19a Postasite reserves the right to revoke a promotion already being used or a new promotion introduced with or without prior notice


3.19b Postasite reserves the right to reduce the advertised time of the promotion running time with or without prior notice


3.20 Customers wishing to take advantage of our "free migration from your old host" are limited to 25 free migrations from cPanel to cPanel servers. After the 25 initial migrations, the user is responsible to the transferring of files. Users should note that they are free to upload full cPanel backup files to our systems for us to restore. In which case we can restore up to 225 sites free of charge.


4.0 Reseller Hosting Account Responsibility
4.1 The reseller customer is liable and responsible for all actions of their account and sub-accounts created by the reseller customer. As the reseller customer you agree to accept all responsibility and liability for your actions and the actions of your sub-users either directly or indirectly.


4.2 Terms of Service violations as a result of a sub-user account being exploited with or without knowledge will be the responsibility of the reseller account holder.


4.2a Reseller customers are responsible for the content of the accounts they create. If those accounts are hacked/abused, the reseller will be accountable for all costs and liability.


4.3 The reseller account holder agrees to actively monitor their sub-accounts to ensure all sub-accounts and their own account are abiding by all of Postasite's policies and Terms of Service


4.4 The legal liability and legal responsibility of the sub-accounts of the reseller belongs to the reseller customer.


4.5 Postasite reserves the right to financially charge the reseller customer for any contract violation.


4.6 If an IP assigned to a reseller client is blocked and/or blacklisted, Postasite will impose a non-negotiable $100.00 penalty fee payable within 24hrs. Postasite reserves the right to take further action should this bill remain unpaid.


4.7 Resellers are responsible for ensuring that the domain they choose upon sign up is the domain they wish to use. If the reseller requests to have the domain name of the main reseller account changed, a $25.00 one-time admin fee is charged.


5.0 Payment and Bills
5.0a All accounts are set-up on a pre-pay basis only


5.1 Postasite provides a 3-day no interest credit period to the customer to allow resolution of any payment issues. Postasite reserves the right to reduce the credit period time at its own discretion at anytime. Postasite reserves the right to impose a late fee of no more than $5 for unagreed late payments.


5.2 Postasite will suspend your account if outstanding bills have not been paid within 5 days. Postasite reserves the right to suspend the account.


5.2a If after 10 days outstanding bills owed to Postasite have not been paid in full and no further credit arrangements have been made, Postasite will terminate all hosting accounts and deactivate all other services purchased through Postasite until all owed amounts have been paid in full.


5.3 After account suspension, Postasite will not provide you with any account backups unless the full outstanding bill has been paid in full before backups are deleted.


5.4 Postasite reserves the right to impose a re-activation fee for accounts that have been suspended.


5.5 Postasite reserves the right to impose a late fee for circumstances where your bill has not been paid in full and on time.


5.6 Reseller hosting accounts are only available on quarterly payment terms.

6.0 Refunds & Cancellations
6.1 You can only cancel your account by opening a support ticket with our billing department supplying your: Main account domain, username, password, subscription number or latest order number.


6.1a If you do not cancel using the procedures set out in section 6.1, your account will not be cancelled and will be subject to charges.


6.2 Accounts cancelled under our 30 day money back guarantee are subject to a full refund for the hosting account only (less any additional fees), UNLESS the account was purchased under a special promotion held by Postasite.


6.2a Accounts purchased under any Postasite promotion (with or without coupon code) are “EXCLUDED” from the 30 day money back guarantee.


6.2b Any “free” additional services provided are deducted from the total refund amount of customers requesting a refund under our 30 day money back guarantee.
The following fees are deductible (hence will not be refunded):
WHMCS: $30.00, Dedicated IP: $25, SSL certificate: $30.00, End-User Support: $5
If you have requested or used any of the above services, they will not be refunded as part of the 30 day money back guarantee and thus considered as chargeable items.


6.3 If you have violated our Terms of Service, the 30 day money back guarantee no longer applies to you


6.4 Domains, SSL certificates, IP addresses, billing software and any additional services ordered are not governed by our 30 day money back guarantee.


6.5 If you are requesting credit under our 99.9% uptime guarantee (i.e. we did not provide you with 99.9% uptime), then the request must be submitted within 72 hours of the incident happening. Otherwise the request will be void.


6.6 Please allow up to 30 days for credit and refunds to be processed and applied to your account.


6.7 If you have paid quarterly for your account but cancel while having unused months paid for, the remaining unused amounts will be refunded on a pro-rated basis after fees outlined in section 6.2b have been deducted.


6.8 If you have paid yearly for your account but cancel while having unused months paid for, the remaining unused amounts will be refunded on a pro-rated basis after fees outlined in section 6.2b have been deducted.


6.9 If you are using our domain reseller account services, and cancel your hosting account, the domain reseller account will be suspended and any funds loaded in the domain reseller will be forfeited. Any domains in the domain reseller will also be forfeited. The customer is responsible for transferring any domains away from Postasite’s domain reseller program before terminating an account with us.
8.0 Reserved For Future Use


8.1
8.2
8.3
8.4
8.5
8.6

9.0 Support Restrictions
9.1 Postasite does not provide support for 3rd party scripts including all scripts listed in Fantastico, RVSiteBuilder, ClientExec and any other script unless explicitly stated.


9.2 If you open a ticket requesting support for a 3rd party script, your ticket will be reprioritized as low priority and may be closed without an answer.


9.3 The offer of any particular service does not constitute an obligation on Postasite’s part to tutor the necessary skills to utilize that service, only to provide system-specific information.


9.4 problems with domain names/DNS issues are NOT directly the responsibility of Postasite . DNS is a cooperative system and works solely because the parties involved in running the system agree to cooperate in the furtherance of the DNS/domain system. We will endeavor to isolate the source of the problem at hand, however unless this source is hardware directly under the control of Postasite, then the task of acquiring a solution will fall back into your hands. Postasite will advise when requested, but rarely intermediate in domain issues not directly related to the operation of one of our DNS servers.


9.5 Postasite covers free initial migration from your previous host. This service is limited to cPanel/WHM to cPanel/WHM transfers. We offer basic troubleshooting after account migration to ensure things have been transferred successfully. Postasite does not cover 3rd party script troubleshooting. It is your responsibility to ensure your scripts are compatible with our server environment.


9.6 Support for WHMCS billing software is provided directly by WHMCS.

10.0 Lawful Purpose
10.1 Postasite reserves the right to refuse service to anyone. Customers may only use Postasite server for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of Postasite Hosting management. Regardless of the place of signing this agreement, the client agrees that for purposes of venue this contract was entered into in United Kingdom, England, and any dispute will be litigated or arbitrated in United Kingdom, England.


11.0 Indemnification
11.1 CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD Postasite HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING
REASONABLE ATTORNEY\'S FEES ASSERTED AGAINST Postasite, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR
PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT\'S AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD
HARMLESS Postasite AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH
Postasite SERVER; (2) ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY; ( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM Postasite SERVER.


12.0 Disclaimer
12.1 Postasite WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. Postasite MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE
PROVIDE. Postasite DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY Postasite AND ITS EMPLOYEES. Postasite RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME.


12.2 POSTASITE RESERVES THE RIGHT TO CANCEL/SUSPEND/TERMINATE YOUR ACCOUNT AT ITS OWN DISCRETION WITH OR WITHOUT REASON IF IT FEELS THE ACCOUNT WILL CAUSE DAMAGE TO THE ORGANISATION OR ANY OTHER REASON. POSTASITE RESERVES THE RIGHT TO ALTER THE SERVICES PROVIDED AT ANY TIME WITH OR WITHOUT NOTICE.


12.3 ALL SUB-NETWORKS, RESELLERS AND DEDICATED SERVERS OF Postasite MUST ADHERE TO THE MENTIONED HERE POLICIES.


12.4 FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE ACCOUNT DEACTIVATION.


13.0 Intellectual Property Rights
13.1 Material accessible to you through Postasite services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use Postasite or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the Postasite network. If you use a domain name in connection with Postasite or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.


14.0 Contract
14.1 Postasite reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of Postasite Internet services, and their clients, must comply with this AUP and our TOS (Terms of Service). Please check back regularly for any updates


15.0 Acceptable Use Policy (AUP)
ACCEPTABLE USE POLICY
This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with Postasite. If you engage in any of the activities prohibited by this AUP document Postasite may suspend or terminate your account.
Postasite\'s Acceptable Use Policy (the "Policy") for Postasite Services is designed to help protect Postasite, Postasite\'s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Postasite. Postasite reserves the right to modify the Policy at any time, effective upon posting at http://url_to_AUP_policy.
Prohibited Uses of Postasite Systems and Services:
A. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.


B. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through Postasite's servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on Postasite\'s servers, is prohibited. Postasite accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.


C. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Postasite customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Postasite-hosted domain, or referencing any Postasite account, is prohibited.


D. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.


E. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.


F. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").


G. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.


H. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Postasite customers or end-users by any means or device.


I. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the Postasite network or on another provider's network.


J. Using Postasite's Services to interfere with the use of the Postasite network by other customers or authorized users.
Customer Responsibility for Customer's Users
Each Postasite customer is responsible for the activities of its users and, by accepting service from Postasite, is agreeing to ensure that its customers/representatives or end-users abide by this Policy.
Complaints about customers/representatives or end-users of a Postasite customer will be forwarded to the Postasite customer\'s postmaster for action. If violations of the Postasite Acceptable Use Policy occur, Postasite reserves the right to terminate services with or take action to stop the offending customer from violating Postasite\'s AUP as Postasite deems appropriate, without notice.

This document subject to change without prior notice.



 

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